At Swiftly AI Ed, our services operate on a contractual basis, meaning all agreements are legally binding. This Refund Policy outlines our stance on refunds, cancellations, and contract commitments.
By entering into a contract with Swiftly AI Ed, you acknowledge that you are legally obligated to fulfill the agreed-upon terms.
Due to the nature of our contractual agreements, we do not offer refunds for services rendered. Once a contract is signed, both parties are legally bound by its terms, including any payment obligations.
Refunds will only be considered under the following limited circumstances:
In such cases, a refund request must be submitted in writing to our support team, and it will be reviewed on a case-by-case basis.
Because our service is contract-based, cancellation of the service before the contract term ends may be subject to penalties or early termination fees as outlined in your agreement.
If you believe you have been billed incorrectly, you must notify us within 30 days of the charge. Disputes submitted after this period may not be eligible for review.
To dispute a charge, contact our billing department at:
We reserve the right to update this Refund Policy as necessary. Continued use of our service after updates constitutes agreement to the new terms.
For specific contract terms, please refer to your signed agreement or contact your account manager.